Fast Lead Time

Order by 14:00 and we’ll deliver as soon as the next business day!

In most cases, we deliver orders within 24 hours, working with reliable couriers (Venipak, DPD, Omniva, LP EXPRESS, UPS).

This lead time applies to in-stock items and confirmed orders.

Order Processing

Processing time: 0–1 business day. Orders placed after 14:00 are processed on the next business day.

Delivery Zones & Times

• Lithuania (courier to door / parcel lockers): 1 business day (95% of parcels).

• Latvia / Estonia*: 1–3 business days.

• Remote areas may take an additional +1–2 days.

• Additional charges apply when shipping to Estonian islands.

Order Tracking

As soon as your parcel is handed over to the courier, we send a tracking number and link via email. If you didn’t receive it, please email support@lipnus.lt with your order number.

Local Pickup (if applicable)

Address: Raudondvario pl. 170B, LT-47172 Kaunas, Lithuania
Hours: Mon–Fri (08:00–17:00)

You’ll receive a “Ready for Pickup” notification when your order is prepared.

Failed Deliveries & Reshipment

If delivery fails due to an incorrect address, absence at delivery, or failure to collect from a parcel locker, the parcel is returned to us. We can reship for an additional delivery fee.

Damage, Shortage, or Loss

Upon receiving your parcel, please inspect the packaging. If it’s damaged, record the damage in the courier’s system and photograph the packaging and inner contents.

Report any damage/shortage within 48 hours to support@lipnus.lt and include photos and your order number.

Lost parcels are handled under the courier’s investigation process; if confirmed, we will arrange a replacement shipment or a refund.

Pre-orders, Out-of-Stock & Partial Shipments

Pre-orders or custom-made items ship when the product is ready; the estimated lead time is shown on the product page or in your quote.

If part of your order is delayed, we can ship a partial order (an additional delivery fee may apply unless agreed otherwise).

In the event of a stock discrepancy, we’ll inform you immediately and offer an alternative, a refund, or the option to wait.

Order Changes / Cancellations

You can request changes or cancellation until the parcel is handed over to the courier / production has started (for screen printing—until proof approval/production start). After this point, changes may be unavailable or subject to actual costs.

Holidays & Force Majeure

During public holidays and unforeseen events (weather conditions, courier disruptions), delivery may be delayed. In such cases, we will do our best to notify you by email.

Invoicing & Documents (B2B)

For B2B customers, invoices are sent via email. Shipping documents (parcel labels, CMR, invoices) are provided in PDF or included in the physical shipment upon request.

Contact

Questions about delivery? Email support@lipnus.lt or call +370 37 75 10 30 (Mon–Fri 08:00–17:00).